Information Desk Job Description

Staff Job Descriptions:  Information Specialist

Supervisor: Generra Smith, Professional Services Specialist

Job Function:  The Miron Student Center Information Desk Specialists are a unit of student Para professionals whose primary function is to provide information to the Miron Student Center patrons. This entails giving directions, answering phone calls, handing out pamphlets, referring people to other departments and assisting to the best of ones ability.

Expectations of Information Desk Attendant:

• Must be available to work a minimum of 10 hours per week.

• Must be able to attend bi-weekly departmental meetings as well as monthly All-Staff meetings.

• Must maintain a minimum of 12 credits per semester

• Must maintain a 2.5 cumulative GPA.

Responsibilities:

• Provide high-quality customer service to all individuals who visit the Miron Student Center

• Serves as the Informational point person for any MSC patrons 

• Organize and maintain all publications on display at the Information Desk

• Serves as the point person for all Miron Student Center staff members who need to call in late or to call out of their shifts.  

  • Record all Call Out or Late Calls 

  • Contact the staff member’s department to inform of the staff member’s absence or lateness

  • Email staff member’s management team concerning the call

• Serves as point of contact for the MSC Lost and Found

  • Receives any items that qualify for Lost and Found and records information

  • Records any patron that reports an item lost

  • Submits any found items of value to Kean University Police Department

• Maintains the Change of Shift/Coverage of Shift forms and book

• Serves as a resource for MSC departments concerning facility work orders

  • Contacts Facilities concerning any work orders

  • Reports work orders via the online system